Help center

Answers to common questions about buying and selling on Traiu Kart.

How do I place an order?

Browse the catalog, add products to your cart, and check out with a delivery address. You can track every order from My Orders.

How do bulk orders and quotations work?

Use "Request Bulk Quote" on a product, or raise a request for anything you need from Bulk Requests. Traiu Kart sources it from verified sellers and sends you a quote; accept it there to place the order at the quoted price.

How do I become a seller?

Selling is free. Start at Sell on Traiu Kart, complete KYC verification, and list products in approved categories. You also get a shareable catalog link.

Seller guidelines

Sellers must complete KYC before listing, list only in categories approved by the platform, ship orders with dispatch and delivery proof, and honour their stated return policies. Commission is charged per category and settled through platform payouts.

Payments

All payments are processed securely through the platform. Vendors are settled separately by Traiu Kart per agreed terms.

Still need help?

Reach us via the Contact Us page — we typically respond within 24 hours.