What we collect
Account details (name, email, phone), delivery addresses, order history, and — for sellers — business and KYC information (GSTIN, PAN, bank details) required for verification and payouts.
How we use it
To operate the marketplace: processing orders, verifying sellers, settling payments, preventing fraud, and providing customer support. We do not sell personal data to third parties.
Sharing
Order details are shared with the fulfilling seller; payment data is processed by our payment gateway partner; legal requests are honoured where required by Indian law.
Seller share links (WhatsApp)
Sellers can share collections of their products through Traiu Kart links (for example on WhatsApp). When you open such a link we count the visit and the products you view, without identifying you. If you accept the tracking notice, a cookie remembers your browser so repeat views are counted once; if you later sign in or send an enquiry, those earlier views are linked to your account. The seller may then see your name, company, city and the products you viewed, and your phone and email only after you send them an enquiry, as configured by Traiu Kart. You can decline the notice and still browse; declining removes the cookie. This is processed with your consent under the Digital Personal Data Protection Act, 2023, and you can withdraw it by writing to our support team.
Your rights
You can update your profile and addresses from your account, and request account deletion or a copy of your data by writing to our support team.
